Sales Administration Associate
Nabsys is advancing genomics with a clear focus on accessibility and innovation through its proprietary electronic genome mapping (EGM) technology. Implemented on the OhmX Platform™, EGM integrates precision electronics, nanofluidics, and computational biology to deliver high-resolution insight into genome structure. This approach expands what’s possible in cytogenetics, molecular genetics, and cell and gene therapy research, while providing comprehensive structural variation analysis to laboratories of all sizes. The company was founded in 2005 and is based in Providence, Rhode Island. For more information, visit www.nabsys.com.
Title: Sales Administration Associate/Commercial Operations Associate
Nature of Role: The Sales Administration Associate/Commercial Operations Associate reports directly to the Chief Commercial Officer and is responsible for translating commercial demand into executable operational plans. This role is responsible for processing sales orders, reporting forecast inputs for manufacturing and fulfillment, maintaining price lists, and routine reporting using the CRM and commercial systems required to enable scalable, data-driven execution.
This individual serves as the glue of the sales — ensuring that forecasts are reliable, pricing is controlled, systems are integrated, and orders can be fulfilled in alignment with manufacturing capacity.
Commercial Forecasting & Manufacturing Alignment (Primary Focus)
- Own the commercial forecast consolidation process (instruments, consumables, software, and service)
- Translate pipeline and bookings into actionable demand signals for manufacturing and supply chain
- Drive monthly and quarterly S&OP processes in partnership with Supply Chain and Finance
- Identify risks in forecast assumptions (timing, deal slippage, overcommitment)
- Align backlog, shipment schedules, and production planning
- Build forecasting models incorporating installed base expansion, consumables pull-through, and regional and channel variability
- Track and improve forecast accuracy over time
CRM & Commercial Systems Buildout (Core Enabler)
- Lead the continuous improvement of CRM systems (e.g., Salesforce) to support forecasting workflows (pipeline hygiene, stage definitions, probability modeling), quote-to-order processes, and pricing visibility and controls
- Define and enforce compliance with field team to ensure forecast reliability
- Partner cross functionally (i.e. Finance and Ops) to integrate CRM with ERP (pricing, orders, customer data) and to automate workflows (approvals, quote generation, data sync)
- Build dashboards and reporting to provide real-time forecast visibility, backlog and fulfillment tracking, and sales performance insights
- Ensure CRM reflects the true state of the business, not just sales activity
Fulfillment Readiness & Order Planning
- Ensure orders are aligned with supply availability and production timelines
- Act as a checkpoint between Sales commitments and operational feasibility
- Monitor backlog health, shipment timing, and delivery risks
- Coordinate with manufacturing and logistics to prioritize orders
Pricing & Price List Management (Core Responsibility)
- Own global price list governance and maintenance across instruments, consumables, and service offerings
- Ensure pricing consistency across regions, channels, and customer segments
- Maintain pricing accuracy in CRM and ERP systems
- Implement and enforce discounting and approval workflows
- Partner with Finance and Product Marketing to execute pricing strategy
- Monitor margin performance and prevent revenue leakage
Vendor & Customer Setup Governance
- Standardize and manage vendor onboarding and setup of distributors and channel partners as well as compliance documentation and approvals
- Ensure customer master data accuracy across systems
- Partner with Finance to ensure correct billing structures and terms
- Eliminate order delays caused by setup or data issues
- Serve as the operational bridge between sales, supply chain/manufacturing, finance (FP&A Revenue), and customer operations
- Drive alignment on demand planning, shipment readiness, and revenue timing
- Support executive visibility into forecast, backlog, and operational risks
Team Leadership
- Lead a team responsible for forecast coordination, CRM administration and data governance, and pricing and setup processes
- Establish KPIs and accountability
- Build scalable infrastructure to support growth
- 4+ years in sales operations, commercial operations, or demand planning
- Strong experience with forecasting tied to manufacturing / supply chain
- Hands-on experience working with CRM (e.g., Salesforce) buildouts or transformations
- Experience managing pricing systems and price list governance
- Proven cross-functional leadership
Preferred
- Experience with installed base + consumables business models
- Familiarity with S&OP and demand planning frameworks
- Experience integrating CRM with ERP systems (NetSuite, SAP, etc.)
- Understanding of ASC 606 / IFRS revenue considerations
- Background in life sciences tools, diagnostics, or capital equipment a plus
