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Your command center for confident discovery — equipping you with the protocols, guidance, and expert support needed to move breakthroughs forward.

Support Videos

Human HMW DNA Simultaneous Nicking and Labeling (SNL)

Learn how to perform simultaneous sequence-specific nicking and labeling of human HMW DNA using dual enzymes to generate a genome-wide labeling pattern.

Human Nicked & Labeled DNA Purification

Learn how to purify nicked and labeled DNA to remove excess reagents and unincorporated labels, while maintaining DNA homogeneity and yield.

Human HWM DNA Tagging and Coating

Learn how to attach tags to labeled DNA and coat the molecules with protein to enhance signal detection in the OhmX system.

At Nabsys,
Support Comes First

Reliable Data Begins with Reliable Guidance

We bring the same rigor to support that we bring to mapping genomes. Precision means our customers can trust the answers they receive as much as the results they generate on the OhmX™ Platform.

Partnership Through the Process

We work alongside our customers as trusted partners — not just problem solvers. Whether you’re onboarding a new workflow or scaling your EGM analysis, our goal is to ensure success across every stage of your research journey. Support at Nabsys means shared understanding, proactive communication, and a genuine investment in your results.

Empowerment Through Knowledge

We believe in transparent, educational support. Our resources are built to empower scientists to troubleshoot, learn, and innovate independently — supported by documentation, training, and insight from our experts. Every interaction should leave customers more capable and confident in using Nabsys technology.

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